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What may we help you with?

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    Tickets

    Purchase Tickets
    All season and public tickets must be purchased through the 12th Man Foundation at 12thManFoundation.com or by calling 888-99-AGGIE.


    Purchase a Sports Pass
    Current students at the College Station and Galveston campuses are eligible to purchase a SportsPass. More information may be found at mysportspass.tamu.edu.


    General Questions
    Questions about tickets should be directed to the 12th Man Foundation's ticket office. You may e-mail them directly at , call them at 888-99-AGGIE or visit the ticket office inside the Zone at Kyle Field in person Monday through Friday from 9am to 5pm.

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    Gameday

    Our Visitor's Guide contains information about lodging, tailgating, transportation and other crucial travel information. Additionally, Transportation Services provides a great deal of gameday traffic, tailgating, and parking information.

    If your question cannot be answered at either of these destinations, feel free to .

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    12thMan.TV Subscriptions and Billing

    Registration
    By registering for 12th Man TV, you will get exclusive access to all the video features available on our web and mobile platforms. In addition, you will receive information about new features first.

    Pricing plans for 12th Man TV may be found here.


    Billing Questions and Issues
    If you expereince a billing discrepancy, please . Please be sure to select Billing Questions as your Area of Interest in order to direct the help request to the proper department.


    Mobile Content
    12th Man TV will present a majority of its live video content on the Texas A&M iPad App. You must have an active 12th Man TV subscription in order to view live events and programming. For an up-to-date list of upcoming live broadcasts, please check our Live Event Schedule. For a complete list of subscription options, please go here.


    If your issue remains unresolved, .

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    Video/Audio Player Questions and Issues

    Live Event Issues
    Please note that our live events typically begin broadcasting fifteen minutes before the event starts, barring technical difficulties. If you attempt to access a live stream before the stream has been started, you will be redirected to the latest on-demand video within the 12thManTV player. Please pay careful attention to the event schedule before submitting an error report.

    Registration
    By registering for 12th Man TV, you will get exclusive access to all the video features available on our web and mobile platforms. In addition, you will receive information about new features first.

    Pricing plans for 12th Man TV may be found here.


    Windows Minimum System Requirements
    • Pentium 4 1.6GHz or higher or equivalent AMD processor with a minimum of 512MB of RAM.
    • Windows XP Service Pack 2, Windows Vista, or Windows 7
    Microsoft Internet Explorer 7+ OR Firefox 3+
    • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
    • Microsoft Silverlight: http://www.microsoft.com/silverlight/resources/install.aspx
    • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
    • Free hard disk space: 1 GB
    • Video adapter and monitor: Super VGA (1024x768) or higher.
    • 16-bit or better sound card and speakers

    Mac Minimum System Requirements
    • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of RAM
    • Mac OS X 10.4.8+
    • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
    • Firefox 3+: http://www.mozilla.com/firefox
    • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
    • Free hard disk space: 1 GB

    We are unable to support issues on machines that do not meet these requirements.


    Connection issues
    Some types of firewalls may prevent viewing live events on 12th Man TV. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.


    Poor Video Quality
    We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

    To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

    Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.


    Buffering Problems on High Speed Internet
    While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

    http://speedtest.jumptv.com/
    http://www.speakeasy.net/speedtest/


    If your question has not been answered yet, feel free to .

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    Website Questions and Issues

    Incomplete Game Information
    For some events, we are unable to publish the event time in advance. These event times often depend on other factors (television contracts, tournament outcomes, etc), and may not be published until a few hours prior to the event. We endeavor to provide the most up-to-date event information possible, and appreciate your understanding with this.

    Specific to football, game times typically fall into one of three options: 11:00 am, 2:30 pm, or primetime (6-7 pm, depending on the network). We may publish game times in advance, but all game times depend upon our existing television contracts. If a game is picked up for television, the athletics department is notified between two weeks and six days in advance of the game, and the event time may change as a result. Please check the football schedule the week prior to any football game for the official start time.


    Missing Content
    • Some elements on the site are added via Javascript. Some ad blocking software mistakenly identifies these elements as advertisements. Please disable your ad blocker or add AggieAthletics.com and xosn.com to a domain exemption list.
    • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
    • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.


    Location Considerations
    Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.


    If your question has not been answered yet, feel free to .

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    Mobile App Questions

    12th Man TV Membership
    For iOS Devices Only: Apple's terms of service and the nature of our subscription system have required us to charge a $0.99 fee upon signing up for premium service for 12th Man TV. We recommend that you subscribe for 12th Man TV's premium content via the website portal to avoid this extra charge.

    For Android:
    Note that an additional fee is still required to upgrade from the free Texas A&M app to the premium Texas A&M app. This will give you access to on-demand video and live audio events.

    We do not offer a free version of our app for the iPad.

    Live Event Listings
    Live events are accessible via the in-app schedule after the event has begun streaming. Events are typically started fifteen minutes prior to the schedule match start time. For an up-to-date list of matches that will be aired via audio or video on 12th Man TV, check out our upcoming live event schedule.

    For more information about our mobile offerings, go to our Mobile App Page.  For all other questions, feel free to .

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    Merchandise Orders

    AggieLocker.com
    For questions or issues concerning an order placed on AggieLocker.com, or for questions concerning inventory availablilty, please call 800-523-5184 or 979-845-8681. You may also submit a ticket to our customer support system . Please specify AggieLocker.com as your Area of Interest to expedite the resolution of your issue.

    If your have questions about any other product, please .

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    Item and Charity Requests

    Posters, pocket schedules and other print media
    We provide printed collaterals free of charge to our fans, but ask that they provide the shipping materials.

    For posters, we require a poster tube for shipping. For magnets, we require a rigid or well-padded medium shipping envelope. For pocket schedules, we require an envelope large enough to accommodate your request.

    Please send an address label, return shipping postage, your order, and the shipping container for your collaterals via USPS to:

    Texas A&M University Athletics
    Marketing Department
    P.O. Box 30017
    College Station, Texas 77842-3017

    Please be advised that, due to the volume of requests, we cannot guarantee the availability of any specific item. Please consider this prior to submitting your request.


    Items for Charity Events and Guest Speaker Requests
    To comply with NCAA and university rules, all charity and speaking requests must be run through our Charity Requests system. Please click here for more information about qualifications and the registration form.

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    E-Mail Addresses & Contact Information

    Please visit the staff directory if you wish to contact someone directly. If there is no option to e-mail or call the individual you wish to speak to, please consider sending a message to the appropriate support staff or calling one of the main phone numbers.

    If you are a prospective student athlete, please consider filling out a prospective student athlete form. Links to these forms may be found on all individual sport pages.

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    Customer Service Issues

    We endeavor to make the gameday experience at our venues the best experience possible, but we recognize that there is always room for improvement. If you notice an issue, please let us know by

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    General Questions

    12th Man TV Privacy Policies
    Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our Terms of Use and Privacy Statement.

    12th Man TV is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.


    Linking to AggieAthletics.com
    Yes, you are allowed to link to http://www.AggieAthletics.com. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that AggieAthletics.com opens in a new frame rather than in a frame on your site.


    Content Ownership and Distribution Guidelines
    You are allowed to consume and use content on AggieAthletics.com as an inividual, however content ownership is retained by the Texas A&M University Athletics Department. As such, use of site content (including, but not limited to, RSS feeds, image files, video files, and HTML/XML data) for commercial purposes is prohibited without written consent from Texas A&M University.


    Reciprocal Links
    In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.


    Recruiting Information on AggieAthletics.com
    Due to NCAA regulations we cannot post any information on recruiting on this website. We may only post information regarding a potential student athlete after the athlete has signed and delivered a National Letter of Intent and any required waiting period has elapsed. AggieAthletics.com will be the first and only official source on the web for this type of information.


    What is listed in the Archives?
    All events are archived and can be listened to in their entirety on AggieAthletics.com. Fans must have a recent version of both Windows Media Player and Adobe Flash Player.

    Upgrade your system tothe most recent Windows Media Player version now.

    I sent a support request and did not get a response?
    While we attempt to respond to every support request that comes in through this site, the volume of requests received on a variety of topics makes it difficult to respond to them all. There are, however, several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. Our response may also be caught in the spam or junk filter of your email client.

    Please also note that we will not respond to e-mails with foul or abusive language.

    If you have any questions, comments or concerns about our web site, please .


    I'd like to see something on AggieAthletics.com that is not on the site, where do I send my input? We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about AggieAthletics.com. Please . Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.


    For all other questions, feel free to .


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